SF Chronicle
Ryan Kim, Chronicle Staff Writer
Thursday, June 23, 2005
After months of complaints from Comcast customers angry at losing free FM radio service, the cable giant has reversed course and will offer a digital equivalent for residents looking to tune in to their favorite stations.
Comcast said it will offer about 30 free radio stations throughout the Bay Area for subscribers to its digital system. Basic cable subscribers will need to pay $5 a month to pay for a digital receiver to get the FM signal.
About one-third of Comcast's Bay Area customers lost free FM radio in the past year, after the company chose to pull the plug on it in favor of providing more popular features like high-definition television and video on demand.
The move sparked a wave of criticism from some residents in areas like hilly Marin County, where the service was the only way of receiving an FM station.
"On balance, I think it's a good thing that Comcast, a huge company, listened to the community and is restoring the FM stations that people care about to cable," said Pete Franck, chairman of Media Action Marin, which fought hard to restore the service.
Comcast spokesman Andrew Johnson said the free FM radio feature ranked low on customer surveys but shot up to the top five after customers in Marin began protesting in February.
He said the new service must clear some hurdles, regulatory and technical, but should be ready to go sometime in September.
"We said all along we would respond to our customers' demands and deliver the services they want," Johnson said. "It would be counter to that if we said we wouldn't be willing to bring this back."
FM radio, which has been offered by local cable operators for more than 20 years, was targeted by Comcast because it took away available bandwidth that could be used or HDTV or video-on-demand services.
Comcast said it solved its bandwidth concerns by putting the FM service on digital cable, where radio signals don't require as much space. This freed up room and allows for about seven more stations, but forces basic subscribers to pay an additional $5 a month for a digital receiver.
Comcast is using radio ratings and reader surveys to determine which 30 stations will end up on the system.
While some customers worried about the added cost of the service or the eventual lineup of stations, many were just pleased that their dark days in radio silence may be coming to an end.
"It's been terrible," said Tom Kearney, 60, of Healdsburg. "With regular radio, you get some local stations that have hoedown music but no classical or jazz music. I haven't turned the radio on in several months. It will make a big difference."
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